These Terms and Conditions set out the basis on which Cleaners N7 provides cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions, which apply to all services provided by Cleaners N7 unless otherwise agreed in writing.
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the individual or business booking and receiving services from Cleaners N7.
Company means Cleaners N7, the provider of cleaning services.
Services means any cleaning or related services carried out by the Company for the Client.
Premises means the property or location where the Services are to be provided.
Cleaner means any person or contractor assigned by the Company to perform the Services.
The Company provides general domestic and commercial cleaning services, which may include regular cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and other related cleaning tasks as agreed at the time of booking.
The exact scope of the Services will be outlined in the booking confirmation, including the type of service, approximate duration, and any specific tasks agreed. The Company reserves the right to reasonably adjust the scope based on the condition of the Premises and health and safety considerations.
3.1 Bookings can be made through the Companys online booking system or other booking channels made available by the Company from time to time.
3.2 The Client is responsible for providing accurate information when making a booking, including the address of the Premises, property type, size, access details, and any particular cleaning requirements.
3.3 All bookings are subject to availability and are not confirmed until the Client receives a confirmation notification from the Company.
3.4 The Company reserves the right to refuse or cancel any booking where the information provided is incomplete, misleading, or where the Company reasonably believes that the Services cannot be performed safely or appropriately.
4.1 The Client must ensure the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include providing correct keys, access codes, or arranging someone to be present.
4.2 If the Cleaner is unable to gain access due to incorrect details, missing keys, or other access issues within the Clients control, the booking may be treated as a late cancellation and charges may apply in accordance with the cancellation policy below.
4.3 The Client is responsible for ensuring that water, electricity, lighting, and any agreed equipment required to perform the Services are available at the Premises.
5.1 The Client shall provide a safe working environment for the Cleaner and must inform the Company of any hazards, special security arrangements, alarm systems, or restricted areas at the Premises.
5.2 The Client must secure or remove any valuables or items of sentimental or high value before the start of the Service. The Company does not accept responsibility for loss of cash, jewellery, or other valuables that have not been safely stored away.
5.3 The Client shall not directly employ, contract, or solicit any Cleaner introduced by the Company to provide cleaning services independently during the period of engagement with the Company and for twelve months thereafter.
6.1 The price for the Services will be provided at the time of booking based on the information supplied by the Client. Prices may be hourly or fixed-fee depending on the type of service.
6.2 The Company reserves the right to adjust the price if the information provided by the Client is inaccurate or incomplete, or if the condition of the Premises requires significantly more time or work than reasonably anticipated.
6.3 Payment is due in accordance with the payment terms notified at the time of booking. This may include advance payment, payment on completion, or recurring payments for regular services.
6.4 The Company may accept various forms of payment, including card payments, bank transfers, or other approved payment methods. Cash payments may be limited or refused at the Companys discretion.
6.5 If payment is not received by the due date, the Company reserves the right to suspend or cancel further Services and to charge interest on overdue amounts as permitted by law.
7.1 The Client may cancel or reschedule a booking by providing notice in line with the Companys cancellation policy communicated at the time of booking.
7.2 If the Client cancels or reschedules with insufficient notice, a late cancellation fee may be charged, which may be up to the full price of the scheduled Service.
7.3 If the Cleaner arrives at the Premises and is unable to carry out the Service due to access issues or other circumstances within the Clients control, this may be treated as a cancellation without notice and charged accordingly.
7.4 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, severe weather, or operational issues. In such cases, the Company will offer an alternative appointment where reasonably possible. If an alternative appointment cannot be agreed, any pre-paid amounts for the cancelled service will be refunded.
8.1 The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible, and within a reasonable time after completion of the Service.
8.2 The Client should provide clear details of the issue, including photographs where appropriate, so that the Company can investigate.
8.3 Where a complaint is justified, the Company may at its discretion arrange a re-clean of the affected areas, offer a partial refund, or another form of reasonable remedy.
8.4 Complaints raised more than 48 hours after completion of the Service may be more difficult to assess and may not be eligible for re-clean or compensation, depending on the circumstances.
9.1 The Company maintains appropriate insurance in respect of its Services. Details of insurance cover can be made available upon request.
9.2 The Company will not be liable for any loss, damage, cost, or expense arising from:
a. Normal wear and tear or deterioration of surfaces and materials resulting from cleaning carried out with reasonable care and in accordance with industry practice.
b. Pre-existing damage, defects, stains, or issues which cannot be fully remedied by cleaning.
c. Any loss or damage resulting from the failure of the Client to follow the Companys instructions or recommendations.
9.3 The Client must report any alleged damage or loss caused by the Cleaner as soon as reasonably practicable and in any event within 24 hours of the Service. The Client must provide evidence of damage and allow the Company reasonable access to inspect the issue.
9.4 Where liability is accepted, the Company may choose to repair the damage, replace the item, or offer monetary compensation. The Companys total liability for any single incident or series of related incidents will not exceed the total fees paid by the Client for the relevant Service, except where such limitation is not permitted by law.
9.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
10.1 The Company will use cleaning products and equipment that it considers suitable for the tasks required. If the Client requests the use of specific products or equipment, the Client accepts responsibility for any damage or adverse effects arising from their use, provided the Cleaner uses them with reasonable care.
10.2 The Client must inform the Company of any allergies, sensitivities, or special requirements relating to cleaning products that may affect any person at the Premises.
10.3 The Company reserves the right to refuse to use products that it considers unsafe, unsuitable, or contrary to health and safety requirements.
11.1 The Company complies with applicable waste and environmental regulations relevant to its activities. The Client is responsible for any household or commercial waste produced at the Premises, unless a separate waste removal service has been specifically agreed.
11.2 Unless expressly agreed, the Cleaner will place general waste and recycling in the Clients designated bins at the Premises but will not remove waste from the site.
11.3 The Company will not handle, transport, or dispose of hazardous waste, including but not limited to medical waste, chemicals, asbestos, or sharps. If such materials are found at the Premises, the Cleaner may suspend the Service and the Company may cancel the booking without refund if it presents a risk to health or safety.
11.4 The Client is responsible for ensuring that any waste left at the Premises is disposed of in accordance with local regulations, including segregation and recycling requirements where applicable.
12.1 Where the Client provides keys or access devices to the Company, these will be stored and handled with reasonable care and in accordance with the Companys internal procedures.
12.2 The Company accepts no liability for loss or damage resulting from keys provided by the Client being already defective, copied, or misused by third parties outside the Companys control.
13.1 The Company collects and processes personal data only where necessary for providing the Services, managing bookings, and complying with legal obligations.
13.2 The Company takes reasonable steps to protect personal data from unauthorised access, loss, or misuse and will only share such data with third parties where required for service delivery, payment processing, or legal compliance.
14.1 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, epidemics, utility failures, or other force majeure events.
14.2 In such circumstances, the Company may suspend or reschedule Services and will notify the Client as soon as reasonably practicable.
15.1 The Company may update these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing Services after the Client has been notified of the changes.
15.2 Continued use of the Services after notification of changes constitutes acceptance of the updated Terms and Conditions.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed deleted, and the remaining provisions will remain in full force and effect.
18.1 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.
18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
By making a booking with Cleaners N7, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
If you're thinking about the best cleaning solution for your home just call our cleaners N7 and they'll do it in no time!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(69)