This Health and Safety policy sets out the principles and working practices adopted by Cleaners N7 to protect the health, safety and welfare of our employees, contractors, clients and members of the public. It applies to all cleaning services we provide across our service area, including work at residential, commercial and communal premises.
We are committed to continually improving our health and safety performance, complying with applicable legislation and industry guidance, and promoting a positive safety culture in every job we undertake.
Our main objectives are to prevent injury and ill health arising from our work activities, control risks at source wherever reasonably practicable, and ensure that health and safety is an integral part of planning, supervising and delivering all cleaning services.
We aim to provide safe systems of work, maintain safe and well maintained equipment, supply suitable personal protective equipment, and ensure that all staff are trained and competent to carry out their duties safely.
Overall responsibility for health and safety rests with the company management, who ensure that adequate resources, training and supervision are provided. Management will review this policy periodically and when there are significant changes to operations, equipment or legislation.
Supervisors are responsible for implementing this policy on site, including briefing staff on hazards, checking the condition of equipment and cleaning agents, and ensuring that agreed safe systems of work are followed.
All employees and contractors have a duty to take reasonable care of their own health and safety and that of others who may be affected by their work. They must follow training and instructions, use protective equipment correctly, report hazards and near misses promptly, and cooperate with any investigations or safety improvements.
We identify and assess the risks associated with our cleaning activities before work begins. Risk assessments cover factors such as slips and trips, manual handling, electrical safety, use of cleaning chemicals, lone working and working at height.
Based on these assessments we establish safe systems of work, including clear procedures for operating machinery, mixing and applying chemicals, moving and lifting loads, managing waste and working safely in occupied premises.
Risk assessments are reviewed regularly and whenever there is a change in work practices, client requirements or equipment. Staff are informed of relevant findings and any necessary control measures.
All cleaners receive induction training covering general health and safety responsibilities, emergency arrangements, accident reporting and safe use of cleaning equipment and products. Task specific training is provided for specialist services such as carpet cleaning, floor buffing and use of powered machinery.
Refresher training is delivered periodically and whenever new equipment, processes or substances are introduced. Supervisors provide ongoing on site guidance and check that staff understand and apply the training in practice.
Information regarding hazards, safe working procedures and emergency measures is communicated clearly to all staff and, where appropriate, to clients and visitors affected by our activities.
We carefully select cleaning products and ensure they are used in accordance with supplier instructions and relevant control of substances guidelines. Safety data information is obtained, maintained and made available to staff for all hazardous substances.
Measures are in place to prevent exposure to harmful chemicals, including the use of appropriate personal protective equipment, correct dilution and application methods, good ventilation and secure storage. Staff are instructed never to mix incompatible products and to report any spills or incidents immediately.
All equipment such as vacuum cleaners, floor machines, steam cleaners and other powered tools is purchased from reputable suppliers and is suitable for the intended task. Equipment is regularly inspected and maintained to prevent defects that could cause harm.
Faulty equipment is taken out of service immediately and reported to management. Only trained and authorised personnel may operate specialist machinery, and manufacturer instructions are followed at all times.
We provide personal protective equipment appropriate to the tasks being performed, which may include gloves, eye protection, masks, high visibility clothing and safety footwear. Staff are instructed in the correct use, storage and inspection of this equipment.
Employees must use the protective equipment provided, look after it properly, and report any damage or concerns so that replacements can be arranged promptly.
We recognise that cleaning work can involve regular lifting, carrying, bending and stretching. To reduce the risk of musculoskeletal injury, we carry out manual handling assessments and train staff in safe lifting techniques, use of trolleys and avoiding excessive or awkward loads.
Where possible, we use mechanical aids, divide loads into smaller units or adjust work methods to minimise strain. Staff are encouraged to report discomfort at an early stage so that adjustments can be made.
Many cleaning tasks involve wet floors and obstacles, creating a potential risk of slips and trips. We manage this risk by using clear warning signs, cordoning off areas where appropriate, and ensuring that walkways are kept tidy and free from trailing cables.
When working at height, such as on steps or small ladders, we use suitable access equipment and follow safe working procedures. Staff are instructed never to improvise access using furniture or unstable surfaces.
Some cleaning is carried out outside normal working hours or in low occupancy locations. We assess risks to lone workers and implement measures such as agreed check in procedures, secure access arrangements and clear instructions on what to do in an emergency.
Staff are reminded to remain aware of their surroundings, keep personal belongings secure and avoid placing themselves in situations that could compromise their safety.
We maintain clear procedures for dealing with fire, medical emergencies, chemical spills and other incidents. Staff are briefed on the location of emergency exits, assembly points and any client specific requirements at each site.
First aid arrangements are in place appropriate to the size and nature of our operations. All injuries, incidents and near misses must be reported as soon as possible so that they can be recorded, investigated and used to improve our controls.
We monitor health and safety performance through inspections, incident reports, staff feedback and periodic policy reviews. Where shortcomings are identified, we take prompt corrective action and communicate changes to all relevant staff.
This Health and Safety policy is reviewed regularly to ensure it remains suitable and effective for the cleaning services we provide across our operating area, and to reflect changes in law, guidance or company practice.
If you're thinking about the best cleaning solution for your home just call our cleaners N7 and they'll do it in no time!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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