This Privacy Policy explains how Cleaners N7 collects, uses, stores and protects personal data about customers in our service area. It also explains your rights under the UK General Data Protection Regulation and other applicable data protection laws. This policy applies to all Cleaners N7 customers located in our operating area, regardless of how you contact us or use our services.
This policy applies to individual customers, prospective customers, people who make enquiries about our services, and individuals who are the contact person for a business customer in our area. By using our services or contacting us, you acknowledge that you have read this Privacy Policy.
We may collect and process the following categories of personal data:
Identification and contact details, such as name, title, address, service address, billing address, and similar information required to provide our services.
Contact details, such as email address, contact preferences, and any other information you provide when you communicate with us.
Booking and service information, such as dates and times of bookings, details about the property to be cleaned, access instructions that you choose to share, special cleaning requirements, and records of services provided.
Payment and billing information, such as payment method, billing history, and amounts paid. Card details are processed by our payment providers and are not stored in full by us.
Communications and correspondence, including emails, messages, and notes relating to enquiries, bookings, feedback, or complaints.
Technical and usage information related to our website or online tools, such as IP address, device information, approximate location, and information on how you interact with our website, where this is collected through cookies or similar technologies according to applicable law.
We collect personal data directly from you when you contact us by phone, through our website forms, in writing, or in person to request a quotation or make a booking. We may also receive personal data from third parties, such as comparison or referral platforms, where you have requested to be referred to cleaning providers in our area. In such cases, the referring party is responsible for ensuring that they have your permission to share your details with us.
We process personal data only where we have a lawful basis under the GDPR. Depending on the activity, we rely on the following lawful bases:
Performance of a contract: We use your personal data to provide our cleaning services, manage your bookings, process payments, and communicate with you about your appointments and any changes.
Legitimate interests: We process personal data for our legitimate business interests, such as managing our business, improving our services, handling enquiries, protecting our business against fraud, and ensuring the safety of our staff. When we rely on legitimate interests, we consider your interests and rights and ensure that they do not override our interests.
Legal obligation: We may process personal data to comply with our legal and regulatory obligations, including tax and accounting requirements.
Consent: In limited cases, we may rely on your consent, for example in relation to certain marketing communications where consent is required by law. Where we rely on consent, you can withdraw it at any time.
We use personal data for the following purposes:
To provide, manage and improve our cleaning services, including handling bookings, confirmations, rescheduling and cancellations, and tailoring the service to your property and preferences.
To communicate with you, including responding to enquiries, providing quotes, sending booking confirmations and reminders, and dealing with feedback or complaints.
To manage payments and accounting, including issuing invoices, recording payments, and maintaining financial records as required by law.
To monitor service quality, train staff, and improve our processes and customer experience.
To send you service-related information and, where permitted by law, marketing communications about similar services. You can object to marketing communications at any time.
To protect our business, our customers and our staff, including managing disputes and enforcing our terms and conditions.
We do not sell your personal data. We may share personal data with third parties where this is necessary for the purposes described in this Policy and where appropriate safeguards are in place.
Service providers and data processors: We use third party providers to help us operate our business. These may include payment processors, accounting or invoicing platforms, customer management systems, messaging platforms, and IT or hosting providers. These providers act as data processors and process personal data on our instructions only.
Professional advisers: We may share data with accountants, legal advisers and similar professionals where this is necessary for advice, auditing or to protect our legal interests.
Authorities and legal requirements: We may disclose personal data to law enforcement agencies, regulators, courts or other public authorities if required to do so by law or where necessary to establish, exercise or defend legal claims.
Where processors operate outside the United Kingdom or European Economic Area, we take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
Customer and booking records are generally kept for the duration of your relationship with us and for a reasonable period afterwards, to respond to queries, manage any disputes, and maintain accurate financial records. We may retain certain information for longer where we are legally obliged to do so, for example for tax and accounting purposes.
When data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.
We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it for their work and who are subject to confidentiality obligations. While we take reasonable steps to protect personal data, no system can be completely secure and we cannot guarantee absolute security.
Under the GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data.
Right to restriction of processing: You may ask us to restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.
Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.
Right to object: You can object at any time to our processing of your personal data where we rely on legitimate interests, including profiling on that basis, or where we process your data for direct marketing.
Rights relating to consent: Where we rely on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Our services are not directed at children and we do not knowingly collect personal data relating to children. If you believe that a child has provided personal data to us, please contact us so that we can delete it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or legal requirements. Any updated version will apply from the date it is made available. We recommend that you review this Policy periodically to stay informed about how we handle personal data.
If you're thinking about the best cleaning solution for your home just call our cleaners N7 and they'll do it in no time!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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